Navigating Your Team Through Failure

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Everyone loves to win. The accolades, attention, and rewards are addictive. However, if you’re trying to do the work you’re capable of doing, you’ll eventually fail. If you’re leading a team of capable, driven people who are stretching themselves creatively, you’re probably going to fail often to hit your mark. You will eventually fail.

If you’re not failing every so often, you’re probably not trying hard enough. 

After a failed project, many teams simply move forward to the next one, without a postmortem. This is a huge mistake. It’s important that you seize those failures and mistakes and turn them into growth moments for your team. Otherwise, people are likely to commit the same mistakes again. Some of the biggest coaching opportunities you’ll have are in the moments when an individual or the team has failed.

Mike Krzyzewski, the legendary head basketball coach for Duke University, said in an interview: “My defining moments have usually been something where I’ve lost or where I’ve been knocked back.” At the end of the 1983 season, Duke lost by 43 in the ACC tournament. The program was in disarray and many thought that Coach K’s career was over. At dinner that night, someone raised his glass and said, “Here’s to forgetting about tonight.” Coach K stopped him and ordered him to put his glass down. Then he raised his own glass and said, “Here’s to never forgetting about tonight.”

The following season, when the team arrived on October 15 for the first practice, the scoreboard over the court read 109–66, the final score of the tournament loss to Virginia. Players recounted that Coach K wanted them to never forget how it felt to get beat so thoroughly and to use it as fuel to give their best every day. Since that day, Duke has emerged as a premier basketball program, and Coach K largely points to that defining moment as the turning point.

If you’re not failing every so often, you’re probably not trying hard enough.

Here are a few questions to ask shortly after experiencing a failure. It’s very important that you couch this conversation as a desire to learn from the experience and grow, not as a trial of competence:

Why do you think you/we fell short of our objectives? Stop to consider what happened, and strive to ensure that the team is telling a consistent story about what actually happened. Often, team members will have different perspectives on what led to the failure. Make certain that there is a common understanding of what contributed to the failure to hit the mark.

What did we learn from this experience? Try to capture whatever was learned from the shortcoming so that you are able to institutionalize that learning and prevent the same mistakes next time. Were there any assumptions that were limiting your thinking? Were there any faulty lines of logic that led to miscommunication? Whatever the problems, make certain that the team understand where things went off the rails.

What will you do different next time? Failure is only a huge problem if (a) it takes you out of the game, or (b) it’s repeated in the same way more than once. Strive to never fail twice in the same way. Failure the first time is inevitable, failure twice in the same way is a function of poor leadership. Was the failure one of effort, decision making, or skill? How can you avoid it again? (By the way, failures of effort require special treatment, because it’s the one kind of failure that is completely avoidable.)

If you were me, what would you do to prevent these mistakes in the future? Solicit input from your team members about how you can prevent the same mistakes next time. Don’t assume that they will share their advice with you unless given explicit permission to do so. After a failure, team members are often hesitant to speak up until they know the temperature of the room. Give them permission to speak truth to you, and to offer their advice for how to succeed in the future.

Strive to never fail twice in the same way. Failure the first time is inevitable, failure twice in the same way is a function of poor leadership.

Finally, avoid the temptation to backward rationalize poor results as acceptable. Some teams try to find the “silver lining” in every situation and rationalize why their supposed failure was actually a success. No. Everyone on your team knows what really happened, and you’re not fooling anyone.  instead, highlight your failures and use them as fuel for improvement.

How you handle failure as a team leader will determine whether your team is willing to take risks with their work. Use those moments of failure as a learning opportunity, and treat them as one more marker on the road to growth and success.

Parts of this article were excerpted from Herding Tigers: Be The Leader That Creative People Need.

Todd Henry

Todd Henry

Positioning himself as an “arms dealer for the creative revolution”, Todd Henry teaches leaders and organizations how to establish practices that lead to everyday brilliance. He is the author of five books (The Accidental Creative, Die Empty, Louder Than Words, Herding Tigers, The Motivation Code) which have been translated into more than a dozen languages, and he speaks and consults across dozens of industries on creativity, leadership, and passion for work.

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