Every so often, a word becomes so common in the marketplace that it begins to lose its meaning. I believe that empathy is one of those words. On this episode, SubRosa CEO Michael Ventura shares insights into how to leverage empathy to thrill and delight your clients and customers and creative change in the world. Michael's new book is called Applied Empathy.
If you follow the news, you know that robots and algorithms will be taking over our jobs within a few years, right? Actually, not so much, argues Geoff Colvin, author of the great new book Humans Are Underrated. There are things humans are uniquely qualified to do, and will always do better than machines.